Terms And Conditions
1. General Terms
- By accessing or using our services, you agree to comply with these terms and conditions.
- These terms may be updated periodically; the latest version will always be available on our website.
2. Booking and Payments
- All studio bookings must be made through our official website or approved channels.
- We accept payments through credit/debit cards, and payment installment services (e.g., Klarna or Affirm, if offered).
- We do not accept cash, checks, or money orders as forms of payment.
3. Cancellation and Rescheduling
- Cancellations made 48 hours or more before the scheduled session will receive a full refund.
- Unfortunately, if cancellations are made with less than 48 hours notice, no refund will be issued. However, sessions can be rescheduled free of charge with at least 24 hours notice.
- The rescheduling window is limited to one week from your original booking date. Beyond this timeframe, you will need to book a new session entirely. Please note, you are allowed only one opportunity to reschedule (unless you hold a membership).
- Sessions can’t be rescheduled with less than 24 hours notice and are not eligible for a refund if you cannot attend the booking.
4. Studio Use Policies
- Anyone that enters the studio must sign in on the sheet provided upon entering the studio.
- All equipment should be handled with care; any damage caused may be charged to the client upon review of security camera footage.
- The client is responsible for the conduct of any guests brought to the studio.
- Smoking is not permitted inside the studio.
5. Membership
- Memberships operate on a 30 day basis starting on the day the membership fee is paid; Membership fees are non-refundable and memberships are non-transferable
- Any unused hours in one 30-day period DO NOT rollover to the following month and CAN NOT be refunded.
- Members can contact the studio management if they would like to upgrade their membership at any point.
- Membership terms may be updated periodically, and any changes will be communicated to members.
6. Loyalty Programs **
- Clients can earn points on bookings and purchases, which may be redeemed for discounts or perks.
- Points accumulate based on each purchase and are valid for up to 12 months before expiring if unused.
- Loyalty points are non-transferable and cannot be redeemed for cash.
7. Affiliate Partnerships
- The studio has partnered with Amazon as an affiliate, offering recommended equipment through affiliate links.
- By purchasing equipment through the affiliate link, clients help support studio improvements, as the studio earns a small commission on qualifying purchases.
- Using the affiliate link is optional, and clients can still receive loyalty points on studio-related purchases even if they do not use the affiliate link.
- The studio may provide an Amazon storefront featuring curated podcasting equipment recommendations for clients who want to set up and record their podcast from home.
8. Session Logistics
- If your session involves recording multiple episodes, or you expect to require changes to microphones, cameras, or sets, please notify the studio in advance so that we can prepare accordingly.
- For sessions that require adjustments, additional time must be booked. For example, if you book a 2-hour session but need time for mic, camera, or set changes, you must book a 3-hour session to accommodate these adjustments if you are planning to record close to 2-hours worth of content.
- Failure to account for extra time will result in a charge for additional hour(s) before your files are transferred.
9. File Transfer
- In order for file transfer to be as quick and seamless as possible, we encourage you to arrive at your session with an SSD Drive.
- If you do not arrive with an SSD Drive, there is a $75 charge for our engineers to upload and send your files via Dropbox; This payment can be made at the conclusion of your session and must occur prior to files being uploaded.
- Only master audio and video files can be sent via Dropbox.
- If you would like audio stems and ISO angles, you must arrive to your session with an SSD Drive.
10. Liability and Indemnity
- The studio is not responsible for any personal items lost or stolen during your session.
- Clients agree to indemnify the studio against any claims arising from the use of the facilities.
11. Privacy Policy
- Your personal information will be handled in accordance with our Privacy Policy, available on the website.
12. Dispute Resolution
- In case of disputes, we encourage clients to contact us directly to resolve the issue.
- Any unresolved disputes will be handled according to the laws of New York state.